The library will be opening one hour late at 10:00 am on Monday, December 10th, due to inclement weather. We apologize for any inconvenience.

General Information

The Clarksville-Montgomery County Public Library is located in Montgomery County, Tennessee. The current service population of the Clarksville-Montgomery County Public Library is over 195,000. Clarksville was recently ranked by Business Week as “Tennessee’s Best Place to Raise Your Kids.” Its high ranking was based on many factors, including safety, school test scores, air quality and affordability. Clarksville is the home of Austin Peay State University and Ft. Campbell Army post featuring the 101st Airborne Division, and is situated near Nashville.

Position: Sr. System Support Tech 

Salary: $51,614.24 (Exempt)

QUALIFICATIONS: 
Bachelor’s degree required. Knowledge of library Integrated Library Systems with related computer training is desired. MCSA and A+ certification preferred, or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this job. Successful candidate must pass a pre-employment physical, drug screen, and criminal background check.

SUMMARY:
This position manages, organizes and coordinates the computer and information technology assets and needs of the main Public Library in coordination with County IT

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 
•Updates and maintains all computer equipment as scheduled and needed.
•Provides training for and assists the library staff in the use of software and databases.
•Is on call to handle special and emergency situations involving library technology.
•Accomplishes scheduled database MARC extracts and transmits to State.
•Runs monthly reports for statistical purposes. Creates custom reports as needed.
•Works with Director on development of long-range computer equipment planning and budgeting for the library.
•Maintains computer equipment inventories and computer replacement schedule; prepares bid information for large computing services purchases.
•Attends professional meetings to represent library; makes presentations to various groups for promotion of library services.
•Supervises network activity and maintains connections for software compatibility; assigns login rights.
•Answers and handles trouble calls from within the library; provides information, advice and guidance; takes and relays messages and/or directs calls to appropriate personnel. 
•Provides upkeep and maintenance of network/computer systems performing installation, maintenance and troubleshooting of hardware equipment and software applications. 
•Researches innovative ideas and software applications to ensure continued advancement in the library’s use of technology. 
•Assists Director and other staff with special projects; performs reference and circulation functions as needed; performs flexible assignments as requested.
•Special projects as assigned and initiated

SPECIAL KNOWLEDGE AND SKILLS:
•Possesses considerable knowledge of the policies, procedures, and activities of the library and library management practices as they pertain to the performance of duties relating to the job of Sr. System Support Tech. 
•Knows how to keep abreast of any changes in policy, methods, computer operations, equipment needs, etc. as they pertain to departmental operations and activities. 
•Effectively communicates and interacts with members of the general public, other staff members and other groups involved in the activities of the Library.
•Is able to assemble information and make written reports and documents in a concise, clear and effective manner.
•Possesses good organizational, human relations, and technical skills. Is able to use independent judgment. 
•Possesses the ability to comprehend, interpret, and apply principles and methods utilized within the discipline of computer technology. 
•Possesses the mathematical ability to handle required calculations using percentages and decimals. 
•Is knowledgeable and proficient with computers and computer software as they pertain to the duties of Sr. System Support Tech.
•Is able to read, understand, and interpret statistical and financial reports and related materials.

PHYSICAL DEMANDS: 
While performing the duties of this job, the incumbent is regularly required to sit and talk or hear. The incumbent frequently is required to use hands to finger, handle, or feel; reach with hands and arms. The incumbent is occasionally required to stand, walk, stoop, kneel, crouch, crawl and climb or balance. The incumbent must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Closing Date: 06/29/18

For any current library job postings, please visit Montgomery County Government's postings here.

Montgomery County is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability or any other characteristic protected by law.