Training

Montgomery County E911 has an extensive training program for newly hired employees. A new telecommunicator is in training for several weeks and must meet the expectations of predetermined criteria before successfully completing the training program. During their training a new telecommunicator will work with a supervisor or communications training officer and receive hands on experience answering 911 and administrative phones. Dispatch training continues with radio dispatching for the Montgomery County Sheriff's Office, Montgomery County EMS, Volunteer Fire Services and the Rescue Squad.

All of our Telecommunicators receive training /certification in the following:

• CPR American Heart Association
• APCO Public Safety Telecommunicator Course 40 Hours
• APCO Emergency Medical Dispatch Course 24 Hours
• National Incident Management System ICS 100, ICS 200, ICS 700, ICS 704
• National Crime Information Center (NCIC)

*APCO – Association of Public Safety Communications Officials-International, Inc.

Our Telecommunicators receive additional training during In-Service classes on topics such as:

• Stress Management
• Mobile Command Center
• Suicidal Callers
• Domestic Situations
• Communications Skills
• Wildlife and Boating Incidents
• Court Room Testimony
• Life Flight and Air Evac Transports
• Customer Service
• Life Flight 911 Communications

Supervisors receive additional training on topics such as:

• APCO Communications Center Supervisor Course 24 Hours
• National Incident Management System ICS 300, ICS 400 and ICS 800
• Dealing with Difficult People
• PSTC Communications Training Officer 24 Hours
• Tennessee Drug Free Work Place

*PSTC – Public Safety Training Consultants

Montgomery County E911 offers elective classes for our staff if they are interested. Some of those classes are:

• Technical Emergency Response Training TERT
• Hazard Assessment and Response Management HARM
• Power Phone Suicide Intervention
• National Incident Management System COML All Hazards Type III Communications Unit Leader
• Critical Incident Stress Debriefing – Tennessee Public Safety Network *
• Active Shooter

*Montgomery County E911 has seven employees trained to respond across the State as members of the TN Public Safety Network Debriefing Team. The Debriefing Team responds to other Emergency Agencies to assist employees after a critical incident.

Training Supervisors

Angelia Koski ENP, TAC

Angelia has been employed with the Montgomery County E911 Center since 1995. She had previous dispatching experience with Austin Peay Campus Police. Angelia is a certified APCO Instructor for Public Safety Telecommunicator, Emergency Medical Dispatch, Communications Center Supervisor and Communications Training Officer. Angelia became the 17th person in the State to receive certification as an Emergency Numbers Professional through the National Emergency Numbers Association. Angelia serves as the Terminal Agency Coordinator, liaison for E911 and the Tennessee Bureau of Investigation TIES Unit. Angelia serves as a COML, Communications Unit Leader for Homeland Security District 7.

Angelia is a member of the Montgomery County E911 User Board and the TIES User Group Training Committee.

Julie Vogle, NREMT

Julie has been employed with the Montgomery County E911 Center since 2000. She had previous dispatching experience with Todd County E911 Center in Elkton, Ky. Julie is a National Registered Emergency Medical Technician and CPR Instructor for American Heart Association. Julie is a certified APCO Instructor for Public Safety Telecommunicator, Emergency Medical Dispatch, Communications Center Supervisor and Communications Training Officer.