As of 9:34 AM today June 20th, Montgomery County Government is currently experiencing a phone outage affecting inbound and outbound calling across all departments. We are working quickly towards a repair but currently do not have an ETA for services being restored at the moment. We apologize for any inconvenience this may cause and appreciate your understanding in this matter.

Information Technology

Information Technology
350 Pageant Lane, Suite 406
(  Map  |  Directions  )
Clarksville, TN 37040
Phone (931) 648-5778
Fax (931) 553-5123
E-mail Us

Services

Business Applications

Information Technology application management and databse management services provide in-house experienced staff to assit department in making custom software and database decisions.

Services provided include:

  • Custom applications
  • Electronic document management
  • Technology consultation
  • Database services and implementation

Database Services

Information Technology provides SQL Server 2005 databases to support departmental business and applications.

E-mail Services

Information Technology provides access to e-mail through Microsoft Outlook, secure Web-based e-mail (future) and through mobile devices.

Departments receive:

  • E-mail, calendar and public folders
  • Spam control and anti-virus protection for e-mails
  • User setup, maintenance and software updates
  • Secure access to e-mail and calendars
  • Robust technical support

Help Desk

The Information Technology Help Desk provides technical assistance and support to all County employees and limited support to non-County users, serving as a central contact resource for assistance with technology issues and questions.

Typical problems/requests include:

  • Password resets
  • Inoperable hardware/software
  • New employee setup
  • Terminating/transferring employee

Network Support/Security

Support

Information Technology builds and supports an enterprise network infrastructure, providing connectivity to all County departments and agencies.

Services provided include:

  • Technical support and service coordination
  • Copper installation
  • WAN connectivity
  • Network monitoring and redundancy
  • Remote access
  • Network design services

Security

Information Technology manages personal and network computer security, providing reliable network conenctions with minimal risk of virus attacks and spam.

Services provided include:

  • Anti-virus
  • Remote access/VPN
  • Barracuda spam reporting

Voice

IT provides a full range of voice communication services, including a voice-over-IP (VoIP) telephone system, mobile phone support and some analog POTS lines.